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NovoKind Team Access

One launchpad for providers, parents, and teammates.

Where every kind of parent finds their kind of support

…and every provider finds the tools to power our mission. Navigate NovoKind’s platforms with clarity and care — keeping families supported and teams aligned in one centralized launchpad.

Mission-driven • Warm • Connected Provider + Parent Ecosystem
Birdie, the NovoKind guide
Birdie

Meet Birdie

NovoKind’s friendly AI mascot

A gentle, bird-inspired assistant that embodies our values of kindness, connection, and care.

What Birdie does

  • Provider Portal: guides onboarding, workflows, and credential steps.
  • Events Portal: supports class descriptions, provider matching, and AI text generation.
  • Documentation Hub: powers support intake and keeps request status visible.
  • AI automation: formats release notes, extracts data, and drafts helpful content via Claude 3.5 Sonnet.

Personality & Tone

Friendly, calm, knowledgeable, and encouraging — the human warmth behind NovoKind’s technology.

Portal Access

Choose where you need to go

Each portal keeps our mission connected: compassionate provider support, seamless family experiences, and clear documentation for every teammate.

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Operations Hub

NovoKind Provider Portal

Primary users: Network Providers, NovoKind Leadership Team

For providers and staff to manage onboarding, credentials, event proposals, and quality compliance — all in one secure workspace.

Access Provider Portal
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Family Experience

NovoKind Virtual Events Portal

Primary users: Network Providers, Parents, NovoKind Leadership Team

For parents and families to discover, register for, and attend NovoKind’s virtual classes — bringing everyday support a click away.

Visit Events Portal
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Knowledge Base

NovoKind Documentation Hub

Primary users: TechOps, Product, Development teams

TechOps • Product • Dev Only

Your one-stop resource for platform guides, support, and process documentation — reserved exclusively for TechOps, Product, and Development teams.

Go to Documentation Hub
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Public Presence

NovoKind Website

Primary users: Parents, Community Partners, Supporters

Discover our mission, campaigns, and storytelling. Invite families, partners, and allies to connect with NovoKind from the outside in.

Visit joinnovokind.com

Coming Soon · Q1 2026

Expanding the NovoKind Ecosystem

We’re building next-generation experiences that unite clinical intelligence, AI assistance, and parent-first design. Preview the platforms arriving in Q1 2026.

Coming Q1 2026

NovoKind Parent Mobile Application

A compassionate, AI-assisted companion for every kind of parent. Personalized routines, Birdie-powered guidance, multilingual resources, and integration with the Provider Portal for seamless care continuity.

  • Onboarding checklists and real-time nudges tailored to each family’s journey.
  • Secure messaging, virtual visit reminders, and progress sharing back to provider teams.
  • Integrated wellness library covering mental health, feeding, sleep, and community support.

Coming Q1 2026

CharmEHR + NovoKind Platform Integration

Unlocking a single, intelligent record where clinical documentation, scheduling, billing, and AI insights converge. Built to strengthen collaboration between providers, care teams, and families.

  • Bi-directional syncing between CharmEHR and NovoKind’s proprietary workflows.
  • Automated quality dashboards, credential tracking, and revenue reconciliation.
  • Secure data exchange that keeps parents, providers, and leadership aligned in real time.

Quick Reference

Stay connected

Reach the right teammate or tool in seconds. These links open in new tabs and keep you moving with ease.

Support Email

support@joinnovokind.com

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Birdie Helpdesk

Submit a bug or request

Team Chat

Zoho Cliq — NovoKind Internal Teams Only

Training Schedule

Upcoming Sessions